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Welcome to help center
Order & Shipping
Return & Exchanges
Support
Order & Shipping
How Long Does Shipping Take?
Order & Shipping
How Long Does Order Processing Take?
All orders are processed within 1–2 business days.
Orders placed on weekends or holidays will be processed on the next business day.
Once shipped, you will receive a shipping confirmation email with your tracking number.
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Order & Shipping
What Payment Methods Do You Accept?
We currently accept PayPal only.
All payments are processed through encrypted and secure payment gateways for your safety.
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Order & Shipping
How Can I View My Order Status? (copy)
After logging into your account, go to My Orders to view tracking information, processing status, and delivery updates.
Alternatively, find Track My Order in the navigation bar, enter your order number and email address to check tracking information, processing status, and delivery updates.
You will also receive email notifications at each stage.
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Order & Shipping
How Do I Return or Exchange an Item?
- Contact our support team with your order number and issue details.
- Wait for our return approval and instructions.
- Send the item back with the return label we provide.
- Once received and inspected, we will process your refund or replacement.
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Order & Shipping
What is your return policy?
We offer a 60-day satisfaction guarantee from the date of delivery.
If you are unsatisfied with your purchase, you may request a return or refund.
Returned items must be:
- Unused
- In original packaging
- With all accessories included
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Order & Shipping
How to Contact Customer Support
You can reach our support team by:
- Using the online contact form on our website
- Sending an email to our support mailbox support@ltwwellness.com
- Messaging via our official social media
Instagram: @ltwwellnesslab
We reply within 24 hours on business days.
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Order & Shipping
What Is Your Warranty Policy?
All our red light therapy devices come with a 1-year manufacturer warranty.
The warranty covers:
- Quality defects
- Malfunction under normal use
- Manufacturing issues
It does not cover damage caused by misuse, water, or unauthorized disassembly.
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