Shipping policy

Shipping Policy

Shipping Coverage

1. We currently ship to the following regions:

United States

  • 48 contiguous U.S. states
  • Washington, D.C.
  • Adjacent domestic islands
  • Alaska (AK)
  • Hawaii (HI)
  • Puerto Rico (PR)
  • U.S. Virgin Islands (VI)
  • Guam (GU)
  • Northern Mariana Islands (MP)
  • APO/FPO military addresses
  • Remote ZIP codes, including but not limited to 047, 049, 567, and 995

International

  • Australia
  • Canada
  • New Zealand
  • United Kingdom
  • Norway
  • Switzerland
  • European Union countries

2. Shipping Fees

Free Shipping Available

  • Free shipping applies to all orders shipped to the regions listed above.

Additional Shipping Fee Required

  • A flat shipping fee of $5.99 USD applies to orders shipped to the United Kingdom, Norway, and Switzerland.

3. Order Processing Time

  • Orders placed before 4:00 PM (EST) on business days will be shipped within 2 business days.
  • Orders placed on weekends or public holidays will be processed on the next business day.

4. Transit Time (Business Days)

  • Standard areas: 1–2 business days
  • Remote areas:  3–5 business days

5. Tracking & Notifications

  • A shipping confirmation email and SMS containing the tracking number will be sent within 1 hour after dispatch.
  • Customers may also track their shipment in real time via “My Account.”

6. Delays or Lost Shipments

  • If there is no tracking update within 5 days after the estimated delivery date, please contact our customer service team at support@ltwwellness.com.
  • We will respond within 24 hours and assist with an investigation or reshipment as needed.

7. Split Shipments

  • Orders containing in-stock and pre-order items will be shipped

  • Pre-order items will be dispatched within 24 hours after arriving at our warehouse, at no additional cost.