LTW Knee-Pro

We ship our orders via Amazon logistics partners, ensuring fast and reliable delivery.

• Orders placed before 4:00 PM (EST) on business days will be shipped within 2 business days.
• Orders placed on weekends or public holidays will be processed on the next business day.
• Standard areas: 1–2 business days
• Remote areas: 3–5 business days

• Free shipping is available for most regions.
• A $5 remote area surcharge applies to certain locations.
• Orders shipped to the UK, Norway, and Switzerland are subject to a flat $5.99 shipping fee

1. If you are not completely satisfied with your purchase, you may request a return and refund within 60 calendar days from the date of delivery.
2. We only accept returns for products purchased directly from the LTW official website.
   Products purchased from other retailers must follow the return policies of the respective seller.
3. Refunds will be issued after we receive and inspect the returned item(s).
   Please note that LTW does not cover return shipping costs.
4. Before returning any product, please contact the LTW Customer Support Team for assistance.
   Returns without a valid order number will not be processed.
5. Return Conditions

• Items must be unused, undamaged, and in brand-new condition, with original packaging, tags, and all accessories included.
• Used, worn, stained, or damaged items are not eligible for return.
• LTW is not responsible for items lost or damaged during return shipping.
• Once the return is received and inspected, refunds will be initiated within 7–10 business days, and a confirmation email will be sent to the email address associated with the order.
• Promotional bundles and gift sets cannot be partially returned; all items must be returned together to qualify for a refund.

Please clearly mark “Return” on the package and include the original proof of purchase and/or your LTW order number inside the return package.

1. If the product you received is defective or damaged during transit, you may contact the LTW Customer Support Team to request an exchange within 30 calendar days from the date of delivery.
2. We only offer exchanges for products purchased directly from the LTW official website.
   Products purchased from other retailers must follow the exchange policies of the original seller.
3. Before requesting an exchange, please contact the LTW Customer Support Team and provide your order number along with photos or videos clearly showing the issue.
   Once approved, we will provide detailed exchange instructions.
4. Exchange Conditions

• Products must include the original packaging, tags, and all accessories.
• Exchanges are only available for issues caused by manufacturing defects or shipping damage, not misuse or accidental damage.
• Packages returned without prior authorization may be refused.
• If the exchange is confirmed to be due to a product defect or shipping damage, LTW may cover the return shipping costs.
• Replacement items will be shipped after the returned product is received and inspected.
  
  LTW reserves the right to make the final decision on all exchange requests.

We're incredibly confident in the technology, but we understand every body is different. That's why we offer a 60-Day Money-Back Guarantee. If you don't feel a noticeable difference in your comfort and recovery, simply return it for a full refund. No questions asked. We want you to feel the results, risk-free.

Yes. All products come with a 1-year warranty covering functional defects not caused by misuse.